How to order
Seven steps, from the first question to the invoice. All of it happens in the client area: every step is visible there, and at any moment you can see whose turn it is — yours or ours.
1. Tell us about your project
Write to us before opening an account if you are unsure which method fits: describing what you want to measure is enough. We will say whether ITC, DSC, SPR or analytical ultracentrifugation answers the question — or whether none of them does, which happens and is better known early.
2. Open an account
New accounts are closed for the moment. Write to us: we take enquiries as usual and will let you know as soon as registration opens again.
Name, email, organisation, city and country — nothing else. The organisation sets which rate applies: academic, partner or industrial. A confirmation link arrives by email and stays valid for two days.
3. Describe the experiments
In the client area an order is made of experiments: the technique, the number of samples, the dates that suit you and what you want out of it. While the order is a draft everything can be changed. You can invite colleagues to follow it with you.
4. Get the quotation
Once the order is submitted we check that it is feasible as written and draw up a quotation. It appears in the client area with the amount before tax. You either accept it or ask to discuss it again: until it is accepted nothing starts and nothing is owed.
5. Send the samples
Once the quotation is accepted the order moves to waiting for samples. The requirements — volume, concentration, buffer, what to avoid — are on each method’s page; follow them, they decide the quality of the result more than anything else. You record the shipment in the client area and we confirm arrival.
6. We measure
The experiments are run by the person responsible for the instrument, who watches them and repeats a point if something looks out of the ordinary. You can see progress in the client area and ask a question at any time without a separate email — the discussion stays attached to the order.
7. Report, then invoice
You receive the raw data and a report with the analysis. If something is missing or needs redoing, say so: the report goes back. Once it is accepted we issue the certificate of completed service and the invoice goes to the finance department. The data and the results belong to you — we neither publish them nor pass them on.
How long, how much
How long it takes depends on the technique, the number of samples and the queue; the quotation states it. Rates depend on the technique, the number of samples and the kind of institution: academic teams, platform partners and companies do not pay the same price. The exact amount is always on the quotation, before any commitment.
What we ask in return
An acknowledgement of the facility in the publications that come out of the work — the wording is on the Legal notice page. That is what lets the facility account for its activity and keep running.